Module 1 - Vision/Mission
Why does your company exist? Is it clear to your employees why they work in the company? Strategy, goals, tasks, and structure: Is it clear to your employees who is responsible for what? Are you aware of the weaknesses and strengths? How do you deal with it?
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Module 2 - Portfolio and Catalog:
What is the difference? Are your products and services comprehensible to your customers? Segment, customer segment, value, and unique selling points. Prioritization of services and products.
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Module 3 - Processes:
Functions and processes. What are the most important processes in your company? Management processes, core processes, supporting processes. Prioritize of those.
Module 4 - Value Chains:
How are the processes connected. What are the most important interfaces? How do you handle your automated and automatable processes? How do you avoid wasting money and wasting time caused by ambiguity and lack of communication? How do you ensure quality?
Module 1 - Value Chains:
How are the processes connected. What are the most important interfaces? How do you handle your automated and automatable processes? How do you avoid wasting money and wasting time caused by ambiguity and lack of communication? How do you ensure quality?
Module 2 - Risk-based thinking and business continuity:
Risk-identification, risk-assessment, risk-management, risk-mitigation. Business Continuity (BCP) and Disaster Recovery (DRP). What is the difference?
Module 3 - Documentation:
How do your employees get your instructions? How do employees find relevant documentation? How do you ensure that what you write and your daily work match? Do your employees think that if there is documentation about their activities, you will become superfluous?
Module 4 - Continuous improvement:
Do you see how you can outperform yourself each day?